Gave me his extension and will order directly through him again. It took over a month for the item to arrive. I know it’s not on back order and I did place a pre order. We do have options available to resolve these issues, so please give us a call at your convenience. The tracking info stalled on 7/21 with no new updated. Very deceptive practices.
Comic-Con is huge, and it's fun to be part of the buzz. Customer service? This is exactly why large corporations are destroying small internet business. The most common issues with Entertainment Earth are around shipping times, which tend to take longer than expected by some customers.
Logistic, customer management, and ordering systems are absolutely amazing! I received another order from them with another non mint item that was clearly picked bad. Most of the reviews here are showing a pattern and my story isn't any different. The communication issues are easily solved by speaking up, asking questions, and triple checking your work.This is a great place to work if you love pop culture, toys/collectibles, and a fun work environment. 3 Reviews . Last year shipping was not an issue at all mind you. It was nice to speak with someone who actually cared about what he was selling! Tell us about your experience with Entertainment Earth: Your name: Your email address: Reviews 121. It’s now 8/4 and I tried to call them and was sent to voice mail. There are many other websites that can get you the same items, get to you quicker, and treat you better. If I’d know they used this shipping partner I would’ve ordered elsewhere (and had my item already) because I’ve had personal experience with newgistics before. 100%. There are great benefits and perks, such as company-wide movie outings and an employee discount on the products. He is just a good fair person. Not only would this have been much less expensive for me, but the double boxing would likely have prevented all damage.
Very pleased with Donald's excellent customer service. He gave me his phone extension and told me to cal him back in a few hours. I have reached out to customer service and Donald told me they had until the 15th to deliver it. ), well. HORRIBLE!!.. © 2020 Trustpilot, Inc. All rights reserved. It is now the 10th and I have not seen one more single hint of movement. We can be reached Monday through Friday from 7am to 6pm PST, at 818-255-0095. Thanks guys!
EE is an outstanding and reliable virtual shopping experience for all avid collectors of action figures and sooooo much more!
The usps shipping option should not take 2+ weeks for delivery in the US.
Are you sure you want to replace it?Are you sure you want to remove this review from being featured for targeted profile?Glassdoor has 24 Entertainment Earth reviews submitted anonymously by Entertainment Earth employees. We are also living in a world where if a service is not provided properly you stand to lose out to that competition in the end. 0%. I paid $7 for garbage shipping and I can see I'm not the only one who's had issues with their shipping. Unfortunately soon after I started she was let go and replaced by someone from the in-house marketing team.
Visit this website You pay $7.00 for shipping with them but all they do is put the paid item in a small box with no protection (bubble wrap); why am I paying $7 for? Nintendo’s The Legend of Zelda: Ocarina of Time, considered the pinnacle amongst The Legend of Zelda series, is also one of the most highly regarded video games ever created.
I know it’s not on back order and I did place a pre order. The prices are fair and the items always come in pristine condition. This is extremely bad customer service! That being a business day, because if we add the weekend you would also know that they still haven't shipped my damned product or even prepared it for shipping which most companies do. "Harsh words" don't fix mistakes or align with our core values. They just gave me the same old "song and dance", which was simply a smoke screen.
We look forward to speaking with you and providing a resolution. - Affordable health and dental insurance
I have no issue with the company as a whole or customer service but until the shipping practices are updated and improved I will be placing my orders with other online retailers. Should've listened to the reviews. That being a business day, because if we add the weekend you would also know that they still haven't shipped my damned product or even prepared it for shipping which most companies do. The new management of my team was very toxic and really made my job feel unpleasant. Recieved my SDCC funko with the box totally torn and bent out of shape. I personally thrive in it, and love how it fosters growth and idea sharing.owners are too into themselves to care about their employeesThis is a great company!
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